Contract SLA & Governance
Contract Service Levels – we build realistic client expectations into the contractual obligations to make it easier for you to manage the project and motivate the team.
Benefits: Pain free supplier management. A well defined contract allows you to put the onus on the supplier to meet all the project milestones up to delivery and beyond (into the maintenance phase).
Project Governance – we define the process for managing change, risk identification and mitigation, escalating issues, status reporting, roles & responsibilities.
Benefits: Ensure information is based on fact not perception, communicated to the right people in a timely manner so appropriate action can be taken.